Privacy Policy

NewStart101
NewStart101 (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.newstart101.com and purchase or download our teaching resources.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

NewStart101 is a UK-based provider of downloadable teaching resources for Entry Level and Level 1 programmes.

If you have any questions about this policy or how we handle your data, please contact:

Email: Info@newstart101.com
Website: www.newstart101.com

2. What Information We Collect

We may collect and process the following data:

Information You Provide Directly

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely via third-party providers)
  • Account login details
  • Any information submitted through contact forms

Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and usage data

3. How We Use Your Information

We use your data to:

  • Process orders and deliver downloadable products
  • Manage your account
  • Provide customer support
  • Send order confirmations and important service updates
  • Improve website performance and user experience
  • Comply with legal obligations

If you opt in, we may also send you marketing emails about new resources, blog posts or updates. You can unsubscribe at any time.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and fulfil your orders
  • Legitimate Interests – to improve our services
  • Consent – for marketing communications
  • Legal Obligation – for accounting and tax compliance

5. Payment Information

We do not store full payment card details. Payments are processed securely via trusted third-party payment providers (e.g. Stripe, PayPal or similar).

6. Cookies

Our website uses cookies to:

  • Enable essential website functionality
  • Analyse website traffic
  • Improve user experience

You can manage or disable cookies through your browser settings.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data.

Your data may be stored on secure hosting platforms and cloud services used to operate the website and deliver digital downloads.

Access to personal data is restricted to authorised individuals only.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting requirements
  • Resolve disputes

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ttps://ico.org.uk/https://ico.org.uk/hhttps://ico.org.uk/thttps://ico.org.uk/tps://ico.org.uk

10. Third-Party Services

We may use trusted third-party services to operate our website, such as:

  • Website hosting providers
  • Email marketing platforms
  • Payment processors
  • Analytics services

These providers only process data as necessary to provide their services and are required to comply with data protection laws.

11. Children’s Privacy

Our resources are designed for educators and professionals. We do not knowingly collect personal data directly from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.